o Step 1: Find the customer's reservation in the Admin App.
o Step 2: Create a new ticket at rakutentravelxchange.freshdesk.com.
o Step 3: Communicate that the request will be sent to the hotel, but acceptance by the hotel cannot be guaranteed.
The guest needs to add special requests to their booking. Print
Modified on: Mon, 26 Jul, 2021 at 12:18 PM
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