FAQ
Default solution folder, feel free to edit or delete it.
o Step 1: Find the customer’s reservation in the Admin App. o Step 2: Once reservation is found with status as "confirmed", assure the gu...
Wed, 14 Sep, 2022 at 11:27 AM
o Step 1: Ask the customer to check their junk
mail, and search for the email address that you are sending the confirmations from (For
example:...
Wed, 17 Aug, 2016 at 1:41 PM
o Step 1: Find the customer's reservation in the Admin App. o Step 2: Create a new ticket at rakutentravelxchange.freshdesk.co...
Mon, 26 Jul, 2021 at 12:18 PM
o If the customer has a two letter name, such as Ng or Oh, ask reception to double the last character and check again.  ...
Mon, 26 Jul, 2021 at 12:17 PM
o Unfortunately, there is nothing we can do if the customer ignores this
information and the booking conditions must be honored. These t...
Mon, 26 Jul, 2021 at 12:17 PM
This varies by hotel, but guests 12 years old or older
is the most widely criteria.
Fri, 1 Jul, 2016 at 11:44 AM
A Double Room can be shared by two people. It may have
one double bed or two single beds.
Fri, 1 Jul, 2016 at 11:45 AM
Twin rooms contain two single beds and are suitable
for either one or two people
Fri, 1 Jul, 2016 at 11:45 AM
Infant cots may not be supplied free of charge and may
be chargeable and payable locally to the hotel.
Fri, 1 Jul, 2016 at 11:46 AM
An extra bed may not be supplied free of charge and
may be chargeable and payable locally to the hotel.
Fri, 1 Jul, 2016 at 11:46 AM