FAQ
Default solution folder, feel free to edit or delete it.
o Once cancelled, the booking should be considered cancelled and it is
unlikely that it can be re-instated. Usually a new booking will need to
b...
Fri, 1 Jul, 2016 at 11:28 AM
o While rare, this does happen from time to
time. It is up to Your Company as to how
to proceed. We suggest:
o Check to see if a new booking ca...
Fri, 1 Jul, 2016 at 11:47 AM
o It is important to note that many terms and conditions expressly forbid this change. o Step 1. Submit a ticket at raku...
Mon, 26 Jul, 2021 at 12:23 PM
o While rare, hotels do overbook from time to
time. Usually, the hotel will assist the
customer in finding alternate arrangements.
If the ho...
Mon, 26 Jul, 2021 at 12:22 PM
o Please ensure that your front-end is set up to
prevent this (for API clients). The
White-label is coded to prevent this from happeni...
Mon, 26 Jul, 2021 at 12:22 PM
o This is a function of how credit card
transactions operate. The charge the
customer sees is actually an ‘authorization’, rather than ...
Mon, 26 Jul, 2021 at 12:21 PM
30 days is the longest period that can be searched
through the Rakuten Travel Xchange API.
Mon, 26 Jul, 2021 at 12:21 PM
Bookings must first be checked by the Online Travel Agent (Rakuten Travel Xchange partner) or customer and then be rebooked (potentially at a different pric...
Mon, 26 Jul, 2021 at 12:20 PM
Hi this is the canned response that we can provide to our partner client when the issue is regarding the number of guests per room, please be guided by our ...
Tue, 18 Apr, 2023 at 3:35 PM
Hi please refer to our board type that we can check whenever our client raised an issue regarding meal inclusion. You may also refer to the link below f...
Tue, 18 Apr, 2023 at 4:01 PM