Tips

Tips to maximizing your business with ZUMATA

React to error notifications
When you receive an error notification (booking error or payment error) contact the user and offer to assist them to complete the booking. ZUMATA clients ...
Wed, 27 May, 2015 at 11:03 AM
Analytics
Utilize analytics data to enhance the user experience and find out where users are dropping off. Then take action to improve the “funnel” so that more user...
Wed, 27 May, 2015 at 11:04 AM
Customer Service
At a minimum, we recommend offering business hours customer service 7 days per week.  Best-case scenario is some form of 24/7 service, especially if your ...
Wed, 27 May, 2015 at 11:04 AM
Suppliers
Sometimes a supplier goes down without notification to ZUMATA.  We have deployed monitoring technology to prevent these outages from affecting your users ...
Wed, 27 May, 2015 at 11:05 AM
FAQ
Please also read the FAQ solutions.  Important topics are covered there for your front-line staff, but also important information useful to managers (such ...
Wed, 27 May, 2015 at 11:06 AM