Tips to maximizing your business with ZUMATA

React to error notifications
When you receive an error notification (booking error or payment error) contact the user and offer to assist them to complete the booking. Rakuten Travel Xc...
Mon, 26 Jul, 2021 at 12:27 PM
Utilize analytics data to enhance the user experience and find out where users are dropping off. Then take action to improve the “funnel” so that more user...
Wed, 27 May, 2015 at 11:04 AM
Customer Service
At a minimum, we recommend offering business hours customer service 7 days per week.  Best-case scenario is some form of 24/7 service, especially if your ...
Wed, 27 May, 2015 at 11:04 AM
Sometimes a supplier goes down without notification to Rakuten Travel Xchange.  We have deployed monitoring technology to prevent these outages fro...
Mon, 26 Jul, 2021 at 12:26 PM
Please also read the FAQ solutions.  Important topics are covered there for your front-line staff, but also important information useful to managers (such ...
Wed, 27 May, 2015 at 11:06 AM