Rakuten Travel Xchange
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Contact us @ +1-888-640-2716
Knowledge base
General
FAQ
20
The guest has called or emailed the hotel, and the hotel has told the guest they do not have a confirmed reservation.
The guest made a booking, but has not received a confirmation email.
The guest needs to add special requests to their booking.
What if the guest arrives at the hotel and hotel says they do not have the reservation that was booked?
The terms say that they do not accept passport holders from certain markets (or residency permits, etc.), but our customer is from the restricted country. How do we proceed?
View all 20
Tips
5
React to error notifications
Analytics
Customer Service
Suppliers
FAQ
Community forums
Showing recent updates
Start a new topic
RTX Forums
Announcements
1
Company Name/Office Address/Email address/Phone Number Update
Posted by
RTX CS
,
over 2 years ago
Last Reply
by AGGIE CHOU
over 1 year ago
Feature Requests
0
Tips and Tricks
0
Report a problem
2
Account Re-activation
Posted by
Joshua Emmanuel Quinonez
,
8 months ago
Last Reply
by Sello phaladi phasha
about 1 month ago
URGENT PAYMET REMINDER - FW: VCC Details NEED - BookMe Maldives - WebService(XML): Information on the Booking with the Ref. No. '3NLF1V'
Posted by
Accounts Team
,
10 months ago
Last Reply
by Moreno
10 months ago
Help Desk Software
by Freshdesk