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Knowledge base
General
General Knowledge
14
New created tickets via automation are NOT for merging.
New ticket created automation DOES NOT WORK on outbound emails
No need to acknowledge the last email of the client before changing the request type of the ticket
Client replied asking for a different request on the same email thread
Gen CS POV: New ticket with Gen CS concern that has existing ticket
View all 14
FAQ
9
Do I still need to call the hotel for HCN if the supplier already provided the hotel staff name who confirmed the booking on the email?
Can I merge an on the spot ticket to an existing ticket?
Can I merge a ticket to a prematurely resolved ticket?
How do you distinguish an "Urgent" from "On the spot" case?
Can I merge a New Ticket Created via automation with an existing ticket?
View all 9
Refresher Courses
General CS
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Customer Service Specialist
1
Customer Service Specialist
Relocations and Mapping Specialist
1
Relocations and Mapping Specialist
Community forums
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RTX Forums
Announcements
1
Company Name/Office Address/Email address/Phone Number Update
Posted by
RTX CS
,
almost 3 years ago
Last Reply
by AGGIE CHOU
about 2 years ago
Feature Requests
0
Tips and Tricks
0
Report a problem
2
Account Re-activation
Posted by
Joshua Emmanuel Quinonez
,
about 1 year ago
Last Reply
by Hassan Moussa
4 months ago
URGENT PAYMET REMINDER - FW: VCC Details NEED - BookMe Maldives - WebService(XML): Information on the Booking with the Ref. No. '3NLF1V'
Posted by
Accounts Team
,
over 1 year ago
Last Reply
by Moreno
over 1 year ago
Help Desk Software
by Freshdesk
