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Knowledge base
General
General Knowledge
20
CS Specialization Guide
Standard Process for New Tickets Received
Gen CS POV: New ticket with Gen CS concern that has existing ticket
CSS POV: New Tickets Assigned by your Gen CS Partner
RMS POV: New Tickets Assigned by your Gen CS or CSS Partners
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FAQ
13
Do I still need to call the hotel for HCN if the supplier already provided the hotel staff name who confirmed the booking on the email?
Do I still need to call the hotel if HCN is available on Admin Portal?
Can I merge an on the spot ticket to an existing ticket?
Can I merge a ticket to a prematurely resolved ticket?
Can I send a refund request to non-RT supplier if the booking is future-dated and still confirmed on Admin portal?
View all 13
Refresher Courses
General CS
1
General Customer Service
Customer Service Specialist
1
Customer Service Specialist
Relocations and Mapping Specialist
1
Relocations and Mapping Specialist
Community forums
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RTX Forums
Announcements
1
Company Name/Office Address/Email address/Phone Number Update
Posted by
RTX CS
,
about 3 years ago
Last Reply
by AGGIE CHOU
over 2 years ago
Feature Requests
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Tips and Tricks
0
Report a problem
2
Account Re-activation
Posted by
Joshua Emmanuel Quinonez
,
over 1 year ago
Last Reply
by Hassan Moussa
7 months ago
URGENT PAYMET REMINDER - FW: VCC Details NEED - BookMe Maldives - WebService(XML): Information on the Booking with the Ref. No. '3NLF1V'
Posted by
Accounts Team
,
over 1 year ago
Last Reply
by Moreno
over 1 year ago
Help Desk Software
by Freshdesk
