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The guest has called or emailed the hotel, and the hotel has told the guest they do not have a confirmed reservation.
The guest made a booking, but has not received a confirmation email.
The guest needs to add special requests to their booking.
What if the guest arrives at the hotel and hotel says they do not have the reservation that was booked?
The terms say that they do not accept passport holders from certain markets (or residency permits, etc.), but our customer is from the restricted country. How do we proceed?
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