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General
General Knowledge
20
CS Specialization Guide
Standard Process for New Tickets Received
Gen CS POV: New ticket with Gen CS concern that has existing ticket
CSS POV: New Tickets Assigned by your Gen CS Partner
RMS POV: New Tickets Assigned by your Gen CS or CSS Partners
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FAQ
13
Do I still need to call the hotel for HCN if the supplier already provided the hotel staff name who confirmed the booking on the email?
Do I still need to call the hotel if HCN is available on Admin Portal?
Can I merge an on the spot ticket to an existing ticket?
Can I merge a ticket to a prematurely resolved ticket?
Can I send a refund request to non-RT supplier if the booking is future-dated and still confirmed on Admin portal?
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Help Desk Software
by Freshdesk
