FAQ 18

• The guest has called or emailed the hotel, and the hotel has told the guest they do not have a confirmed reservation.
• The guest made a booking, but has not received a confirmation email.
• The guest needs to add special requests to their booking.
• What if the guest arrives at the hotel and hotel says they do not have the reservation that was booked?
• The terms say that they do not accept passport holders from certain markets (or residency permits, etc.), but our customer is from the restricted country. How do we proceed?

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Tips 5

• React to error notifications
• Analytics
• Customer Service
• Suppliers
• FAQ