General CS


  • Available -  BOTH Tickets and Calls once the shift starts
  • Lunch - one hour lunch break
  • Break - (30 minutes per shift) Maximum of 15 minutes per break 
  • Meeting - one hour before end of shift
  • Unavailable - End of shift


Customer Service Specialist


  • Available - Calls ONLY
  • Lunch - one hour lunch break
  • Break - (30 minutes per shift) Maximum of 15 minutes per break 
  • Meeting - one hour before end of shift
  • Unavailable - End of shift