On admin portal:


"Description" is not guaranteed but is just a normalization for description used by our tech team.


"Supplier description" is the one guaranteed. This is what we can chase supplier for.

  • If Supplier description contains bed description, we chase suppliers

    Examples are Twin Room, Double Room, Triple Room, King Room, Queen Room.

  • If room type states  2 or more description such as Twin or Double Room, bed is subject to availability.

  • If room type states Standard Rooms, Deluxe Rooms, Suite Rooms, and no bed description, hence bed is not guaranteed and is subject to availability as well.


If we encounter cases where supplier disputes beds indicated in the supplier description, please raise to tech support, tag Ayra Mae and Jin Wee Lee