Standardized subject line to our emails / tickets


  • Non RT:
    • REFERENCE # | CONCERN | URGENT (if applicable)

Note: No need to include the words "Client Reference" or "Supplier Reference"


No changes for RT and Rakuten Lifull.


  • RT / RT v5:
    • RTX→RTravel | RT Booking ID: 000 | RTX Booking ID: 000 | Special Request | Check-in-Date

  • Rakuten Lifull (Non RStay)
    • RTXCS⇒VSCS】| RTX Booking ID: [000] | VSCS Booking ID: [000] | Concern | CI Date
  • Rakuten Lifull ( RStay)
    • RTX→RStay | RTX Booking ID: 000 | RStay Booking ID: 000 | Concern | CI Date