No. Ask the client to cancel the reservation first on our system and accept the cancellation policy regardless if the booking is past-dated or future booking. Use the canned response available on FD. You may resolve the ticket as Refund Not Granted afterwards. Should the client responds stating that they cancelled the booking, verify and then proceed on creating the supplier ticket.
Can I create a ticket to supplier for refund request if the booking is past-dated and still confirmed on Admin portal? Print
Modified on: Wed, 4 Sep, 2024 at 1:48 PM
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