How do you distinguish an "Urgent" from "On the spot" case?
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Modified on: Tue, 14 Jan, 2025 at 9:51 AM
- The case is considered URGENT when the guest will be checking in within 24 to 48 hours from the time you received the ticket/concern.
- The case is considered as an ON THE SPOT when the guest is currently at the hotel and having issues checking in. (e.g., the guest is at the hotel and the booking couldn't be found)
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