General Knowledge
NO NEED to reply on the email. Instead, after clicking on the option, secure the screenshot then add it as notes on the ticket.
Mon, 10 Feb, 2025 at 2:53 PM
Agents can merge new tickets to tickets handled by CMT. After merging, make sure to send a message via slack to the ticket owner found on the Tags.
Tue, 11 Feb, 2025 at 4:27 PM
Agents can merge new tickets to tickets handled by QA.After merging, make sure to send a message via slack to the ticket owner.
Tue, 11 Feb, 2025 at 4:28 PM
Canned responses: Type /c on the body of your email then hit enter. Choose the appropriate canned responses accordingly. Additionally, you may also type...
Thu, 27 Feb, 2025 at 1:03 PM