General Knowledge

Bed Type is Not Guaranteed to Clients
On admin portal: "Description" is not guaranteed but is just a normalization for description used by our tech team. "Supplier desc...
Tue, 10 Sep, 2024 at 9:34 AM
All Meals or No Meals
Never client’s fault > Either RTX or Supplier is at fault Post to tech support channel to confirm who is at fault
Fri, 6 Sep, 2024 at 10:00 AM
Child Issue RT as Supplier
Always RTX at fault For any meal / bed additional fees collected by hotel to client, RTX will compensate client for the fees. We will NOT bill RT ...
Fri, 6 Sep, 2024 at 10:01 AM
Emails with the following subject line:
Booking Failure Alert! Please read details below (tech auto emails to SUPPLIER for bookings that failed on our end) - auto closed  If supplier respond...
Thu, 12 Sep, 2024 at 10:26 AM