General Knowledge
Do not use the exact same template to the client when you want to tell them that we are still working on the case. The same goes to the supplier ticket wh...
Mon, 2 Sep, 2024 at 3:23 PM
General CS Available - BOTH Tickets and Calls once the shift starts Lunch - one hour lunch break Break - (30 minutes per shift) Maximum of 15 minute...
Fri, 6 Sep, 2024 at 9:56 AM
On admin portal: "Description" is not guaranteed but is just a normalization for description used by our tech team. "Supplier desc...
Tue, 10 Sep, 2024 at 9:34 AM
Never client’s fault > Either RTX or Supplier is at fault Post to tech support channel to confirm who is at fault
Fri, 6 Sep, 2024 at 10:00 AM
Always RTX at fault For any meal / bed additional fees collected by hotel to client, RTX will compensate client for the fees. We will NOT bill RT ...
Wed, 20 Nov, 2024 at 3:46 PM
Booking Failure Alert! Please read details below (tech auto emails to SUPPLIER for bookings that failed on our end) - auto closed If supplier respond...
Thu, 12 Sep, 2024 at 10:26 AM
RT as Supplier For unclear cancellation policy or those without exact time when it will incur 100% penalty, for RT as supplier, 100% penalty falls under...
Mon, 16 Dec, 2024 at 4:48 PM
Any request from client Ask the guest to contact the hotel directly
Tue, 14 Jan, 2025 at 10:24 AM
Example booking: 4n0mwr1k Tags: #replaced_by: dy9j611k The one that has replaced by tag is the original booking. And has the new supplier details. ...
Tue, 14 Jan, 2025 at 10:27 AM
We have Vio Travel and Vio.com as client. Application name: Vio Travel = Vio Travel Application name: Vio.com and Vio TGX = Vio.com
Thu, 6 Feb, 2025 at 1:13 PM