General Knowledge
ALL INBOUND EMAILS ARE TO BE REPLIED TO IN ORDER FOR OUR SLA INITIAL RESPONSE KPI For those emails where we click options and post notes as initial r...
Fri, 6 Sep, 2024 at 9:32 AM
On admin portal: "Description" is not guaranteed but is just a normalization for description used by our tech team. "Supplier desc...
Tue, 10 Sep, 2024 at 9:34 AM
Never client’s fault > Either RTX or Supplier is at fault Post to tech support channel to confirm who is at fault
Fri, 6 Sep, 2024 at 10:00 AM
Always RTX at fault For any meal / bed additional fees collected by hotel to client, RTX will compensate client for the fees. We will NOT bill RT ...
Wed, 20 Nov, 2024 at 3:46 PM
Booking Failure Alert! Please read details below (tech auto emails to SUPPLIER for bookings that failed on our end) - auto closed If supplier respond...
Thu, 12 Sep, 2024 at 10:26 AM
RT as Supplier For unclear cancellation policy or those without exact time when it will incur 100% penalty, for RT as supplier, 100% penalty falls under...
Mon, 16 Dec, 2024 at 4:48 PM